Most problems are one of the five below — watchlist sync, auction alerts, widget refresh, the eBay connection, or signing in. If none of them match, email hi@aucword.com and a real person will read it. Include your device, iOS version, and what you expected to happen; it gets us to an answer much faster.
Common fixes — watchlist, alerts, and widgets
My watchlist is empty, or items are missing
- Open the app and give it a moment — Aucword syncs your watchlist from eBay each time you come back to it.
- Auctions that have already ended drop off the watchlist. That's eBay's behaviour, not a sync failure.
- If it's still empty, open Settings and check the eBay connection status. Reconnecting re-authorises Aucword to read your watchlist.
I'm not getting notifications
- Check that notifications are allowed: iOS Settings → Aucword → Notifications.
- Alerts are per item. Tap the bell on an auction and confirm an alert is actually set and saved.
- Check whether a Focus mode or Do Not Disturb schedule is suppressing delivery.
- Still nothing? Email us with the item and the alert you set and we'll look at the delivery logs for your account.
The widget is showing old information
- iOS decides how often widgets are allowed to refresh, so a widget can lag behind the app by a few minutes.
- Opening Aucword refreshes the data the widget reads from.
- If it's stuck for much longer than that, remove the widget and add it again.
It says my eBay account isn't connected
- eBay authorisations expire, and they can also be revoked from your eBay account settings.
- Open Settings in Aucword and reconnect. You'll be taken to eBay's own sign-in page — Aucword never sees your eBay password.
I can't sign in to Aucword
- Use "Forgot password" on the sign-in screen to get a reset link by email.
- Check your spam folder if it doesn't arrive within a few minutes.
- Note there are two separate logins: your Aucword account, and your eBay account that Aucword connects to.
Is there an Android version?
Yes — Aucword for Android is
out now on Google Play,
free, on Android 8.0 and later. Sign in with the same account and your eBay connection,
watchlist, and price targets carry across both platforms. Follow
@aucword on X,
Instagram, or
TikTok
and we'll post the day it lands.
Report a bug or request a feature
Email hi@aucword.com. Bug reports that include a screenshot and the item you were looking at are the ones that get fixed fastest.